You can return any product within 30 days from the date of purchase, EXCEPT items which have been installed or used in any manner. Items must be returned prepaid in unopened condition with all documentation. Please include a copy of your original packing list for item credit. Please note the reason for return on your packing slip. Char-Griller® charges a 15% re-stocking fee on all returned items.

If the wrong item has been received, please contact Customer Service immediately at (912)-638-4724.


Please include this attached form

with your return and mail to:

Char-Griller Returns

2148 American Industrial Way

Suite B

Atlanta, GA 30341


For questions or concerns please contact Customer Service at 912-638-4724.