All grill covers are under warranty through the first year, for seam tears only. Please provide proof of purchase or a receipt and a photo of the cover.
Note: Fading of grill covers is NOT covered under warranty. We suggest keeping the grill under a covering or in the shade. If left in the sun, the material will begin to fade and will degrade, causing it to tear and desegregate. In 2016 Char-Griller launched a new Premium cover for our Duo model grills and our Kamodo grills. The new premium covers has a 3 year warranty against fading and tearing.
Customers: Should your cover tear on the seam, within the first year, please contact our Customer Service Center at 912-638-4724.
Any one of our Customer Experience Specialists will be happy to assist you.